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Ongoing Care

Ongoing care for the work your business relies on

Clear responsibility for hosting, maintenance, support, continuity, and sensible improvement.

The useful change

Keep the product dependable, supported, recoverable, and worth improving.

Dependable hosting, maintenance, support, and improvement throughout the product’s useful life.

  • The service remains available, protected, current, and compatible

  • Support requests have visible ownership and communication

  • Worthwhile improvements are prioritised without feature accumulation

Choose the responsible care path

Care begins with clear operating responsibility.

Hosting, maintenance, support, recovery, and improvement carry different responsibilities. The agreement makes each one visible enough to understand and operate.

  1. Managed product care

    The default continuing relationship for products Solacion creates, with agreed responsibility for the product’s dependable operation and useful life.

    Best suited to

    • A Solacion-created product that needs accountable hosting and maintenance
    • A business that values a clear support route and continuing context
    • A product with defined monitoring, backup, recovery, support, and improvement needs

    Likely direction

    • Managed hosting, SSL, monitoring, backup, and recovery readiness
    • Preventive maintenance, compatibility checks, and approved corrective work
    • Support communication and evidence-led improvement within agreed boundaries
    How we begin
    Agree the included product, environment, operating responsibility, support route, recovery treatment, customer duties, and exit terms.
    What continues
    Operate, maintain, support, recover, and improve the product only within the clearly agreed responsibility.

  2. Care for an existing product

    An assessed path for a product created elsewhere when its ownership, access, condition, security, maintainability, and support boundaries can be understood.

    Best suited to

    • Ownership and access can be confirmed
    • The product can be inspected, secured, maintained, monitored, and recovered responsibly
    • Prior defects, remediation, migration, responsibility, and support boundaries can be made clear

    Likely direction

    • Technical, security, ownership, condition, and supportability assessment
    • Separately scoped migration or remediation where required
    • A managed-care agreement only when the operating responsibility is supportable
    How we begin
    Assess ownership, access, condition, risk, dependencies, security, recovery, and support boundaries before accepting responsibility.
    What continues
    Begin managed care only after the product and responsibilities meet the agreed operating standard.

Scope direction

Every recurring charge should correspond to a visible responsibility.

The exact care scope defines the products, environments, maintenance, support, monitoring, backup, recovery, changes, exclusions, customer duties, and handover terms.

  1. Managed hosting and SSL

  2. Preventive maintenance and compatibility checks

  3. Support intake, diagnosis, communication, resolution, and escalation

  4. Monitoring, backup, recovery readiness, and planned improvement where agreed

Evidence and standards

Dependability comes from disciplined operation, not vague reassurance.

Care preserves performance, maintainability, customer control, support visibility, recovery readiness, and responsible improvement.

  • Performance is designed and measured

    The production build targets LCP at or below 2.5 seconds, INP at or below 200 milliseconds, and CLS at or below 0.1 at the 75th percentile when field data exists.

  • Maintainability protects the work

    Structure, implementation, documentation, and ownership are kept clear enough for the product to be supported, improved, and handed over responsibly.

  • Care continues after launch

    Agreed hosting, maintenance, monitoring, support, and improvement responsibilities remain visible throughout the product’s useful life.

  • Ownership remains practical

    Customers retain appropriate control of their information, identity, digital assets, access, and future choices, with handover and exit treatment made clear.

Boundaries and responsibilities

Care is dependable only when its boundaries are explicit.

Every agreement defines what is operated, how help works, which targets apply, what recovery covers, what is separate, and how responsibility can end safely.

What is not included by default

  • Each agreement defines included products, environments, channels, hours, targets, backups, monitoring, changes, exclusions, and customer responsibilities
  • Standalone hosting requires a technical, security, ownership, and supportability assessment
  • Hosting that cannot be inspected, secured, maintained, or recovered responsibly is declined

What the business provides

  • Maintain authorised owners, access, billing, third-party accounts, decisions, and accurate contact information.
  • Use the agreed support route, provide useful incident context, and perform assigned operational or content responsibilities.
  • Review renewals, changes, risks, recovery decisions, and handover requirements at the agreed decision points.

Ownership, portability, and exit

Customers retain a practical handover and exit route; retention is earned through dependable value rather than technical obstruction.

What working together involves

Visible responsibility from support request to safe handover.

The operating scope, recurring commitment, support route, recovery treatment, improvement process, and exit terms are made clear before care begins.

  • Process

    Begin with the product, responsibility, condition, risk, support route, and handover treatment, then keep ownership visible throughout care.

    View our process

  • Pricing

    Starting monthly treatment is responsible only when the included products, operating work, support, recovery, changes, exclusions, and customer duties are clear.

    Understand pricing

  • Related services

    Ongoing care protects the website, store, customer-access product, or focused business system it supports.

    View all services

Talk about the product that needs dependable care.

Tell us what the business relies on and where responsibility is unclear. We’ll assess the product and recommend the next responsible step without pressure.

Talk about ongoing care View all services